It is imperative to adhere to the Dead on Arrival (DOA) policy, which necessitates obtaining photographic evidence of the coral in its original packaging on the same day of delivery. Upon receipt, promptly capture a clear image of the coral and immediately inform me of any issues that may arise. It is essential to utilise white light for these photographs, as blue light does not adequately reveal the vital signs of the coral, rendering it impossible to ascertain whether the specimen is alive or deceased. Your cooperation in this matter is crucial for ensuring accurate assessments.

Please note that this policy is very strict and no refunds or replacements will be given if not followed.

once the coral has been added to the tank I will not be giving any refunds or replacements unless you have informed me about an issue before doing so.